How BigCommerce Merchants are Boosting Revenue with Shipping Protection
Date Published
The checkout page is more than just a final step—it’s a major opportunity to increase average order value and reinforce customer confidence.
With a simple shipping protection add-on, merchants can generate new revenue and offer a better customer experience, all with minimal setup and zero disruption to checkout.
How BigCommerce Merchants Are Adding New Revenue Streams with Shipping Protection
A Straightforward Addition That Delivers Measurable ROI
As competition grows and margins become tighter, merchants are looking for low-effort ways to increase profitability without complicating operations. Shipping protection does just that, turning an optional fee into a recurring revenue stream while providing real value to customers.
What our merchants are seeing:
- Nearly $50,000 in new monthly revenue from one site alone
- 87% customer opt-in rate, thanks to smart UX and transparent pricing
- Zero disruption to checkout flow, making it an easy decision to install
Package Protection - Added by Default
Package Protection - Click to Add
What Is Package Protection for BigCommerce?
Order protection gives shoppers the option to add a small fee at checkout to insure their purchase against loss, theft, or damage. You can charge a flat rate or percentage-based fee, and customers can toggle the option on or off.
At IntuitSolutions, we implement this functionality using the Shipping Protection Module from Ebizio Checkout, a powerful tool that works directly within the native BigCommerce checkout.
Key features include:
- Custom Fee Settings: Choose a flat or percentage-based fee structure
- Toggle On/Off: Let shoppers opt in or out, with clear messaging and a line-item breakdown
- Product and Category Control: Apply protection fees for all items or only where needed
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A Low-Effort Way to Grow Revenue and Strengthen Trust
Merchants who’ve implemented shipping protection are seeing real financial impact without adding friction to the customer experience. It’s a rare opportunity to drive growth with a simple, set-it-and-forget-it enhancement.
- Increases Average Order Value and Revenue: Even a small opt-in fee adds up fast when applied across high-volume sales.
- No Extra Work Required: Once enabled, the feature runs automatically—no manual processes or ongoing oversight needed.
- Builds Trust and Positive UX: Built-in transparency and opt-in control mean customers feel good about saying yes to product protection.
Get Started with Delivery Protection for BigCommerce
Shipping protection is a simple, high-impact way to grow revenue and increase customer satisfaction—without changing your catalog, pricing, or checkout flow. It’s fast to install, easy to manage, and proven to perform.