Question 1

Where are you located?

Accepted Answer

All of our employees are US-based (headquartered in Philadelphia, PA), and we never outsource your work. We offer our full slate of services worldwide.

Question 2

What platforms do you work with?

Accepted Answer

We focus our efforts on BigCommerce and Shopify. Both platforms have been proven to offer powerful ecommerce solutions for businesses of all sizes and industries, offering the flexibility to grow and adapt as your needs evolve.

Question 3

What services do you offer?

Accepted Answer

We provide a full range of ecommerce services, including custom development, design and user experience, checkout customizations, platform migrations, custom apps and integrations, performance enhancements, search engine optimization (SEO), and ongoing support and maintenance.

Question 4

What size businesses do you usually work with?

Accepted Answer

We partner with businesses of all sizes—from small “mom-and-pop” shops and mid-sized ecommerce stores optimizing for growth to global Fortune 100 companies with highly complex requirements. No matter the size, we bring the same level of dedication and expertise to every project.

Question 5

What industries do you work with?

Accepted Answer

We serve a wide range of industries including automotive, B2B, firearms and regulated products, manufacturing, technology, and more. With a deep understanding of each sector’s specific challenges, we deliver innovative ecommerce solutions that align with your business goals and market demands.

Question 6

What is your project management process?

Accepted Answer

Your project is led by one of our experienced Project Managers, trained in the features, functionality, and lesser-known details of BigCommerce and Shopify, supported by a full team of in-house experts. You’ll receive regular updates on progress, milestones, and next steps throughout the entire working process.

Question 7

How is your pricing structured?

Accepted Answer

Pricing is based on our standard hourly rate, and most projects require custom, expert specification. Some apps and add-ons have fixed pricing. Contact our team for a prompt estimate on your specific project.

Question 8

Do you offer website optimization and support services?

Accepted Answer

Yes! Just like a brick-and-mortar store, websites need consistent maintenance and improvement. Our most successful clients consistently make updates to improve visibility, optimize performance, and deliver the best possible user experience. Our ecommerce optimization and support services help your site evolve with your business needs while keeping up with the ever-changing demands of search engines and shoppers.

Question 9

Do you outsource any of your web development?

Accepted Answer

No, we do not outsource any of our web development. All work is handled in-house by our team of highly skilled ecommerce developers, ensuring a thorough understanding of your project requirements, prompt communication, and consistent quality.

Question 10

What differentiates you from your competitors?

Accepted Answer

We are problem solvers at our core and never shy away from a challenge. Our team does more than provide services; we immerse ourselves in your business, sharing your vision for growth and long-term success. With a successful track record since 2001 and a proud history as an ‘Elite’ BigCommerce Partner since 2012, we’re confident in our ability to deliver solutions that create real, lasting impact.

Question 11

Do you offer custom app development for BigCommerce and Shopify?

Accepted Answer

Yes, we specialize in custom app development to expand the functionality of your BigCommerce or Shopify store. By utilizing the platform’s APIs and flexible environment, we create effective solutions for integrating third-party tools, automating processes, and delivering advanced UX enhancements that support your business goals. Contact us with your project requirements to get started.

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