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BigCommerce Checkout Enhancement: Accommodating Split Shipping for FFL and Non-FFL Items

Pistols and bullets on wooden table. Professional guns

As new ecommerce demands evolve, we’re committed to ensuring your online store grows and thrives. Clients like Staccato, a distinguished veteran-led company celebrated for its precision-crafted firearms and gear, are testaments to our shared vision of success.

Building on our previous custom solution that introduced and highlighted preferred FFL dealers, we’re excited to announce a checkout enhancement that introduces more shipping flexibility for FFL and non-FFL items, enhancing the shopping journey for Staccato’s diverse clientele.

FFL and Non-FFL Item Requirements

Adherence to Federal Firearm License (FFL) regulations isn’t merely a bureaucratic necessity; it’s a vital aspect of maintaining integrity and safety when selling firearms online. For gun dealers, integrating FFL functionality into their purchase processes is pivotal for upholding legal standards and fostering trust with customers.

However, complexity arises when customers want to purchase both FFL and non-FFL items within the same transaction. This presents a unique challenge as FFL items necessitate a specialized checkout process, requiring pickup at a certified FFL dealer.

Staccato’s introduction of split cart functionality addresses this challenge head-on, ensuring that regulatory compliance remains at the forefront while the shopping experience remains seamless.

New FFL Checkout Functionality: Accommodating Mixed Carts of FFL and Non-FFL Products

A major enhancement in Staccato’s online store is a new checkout configuration that addresses the issue of mixed carts. Previously, if a customer had a cart containing at least one item requiring an FFL shipment, the entire cart needed to be shipped to an FFL dealer. 

To improve customer experience with shipping of FFL and non-FFL products, our BigCommerce developers created a split cart functionality that separates FFL and non-FFL items during the checkout process. 

Here’s how it works:

  • Non-FFL items can now ship directly to the customer’s home.
  • FFL items are shipped to an FFL dealer, adhering to regulatory requirements.
  • This streamlined approach offers greater flexibility and convenience for customers, making it easier to shop for a mix of items on Staccato’s online store.
  • The Ebizio Checkout application will have a new Product Group configuration added to allow designating items that are “ship with FFL” items
  • The Ebizio Checkout application will have logic and UI customizations added to enforce the following rules:
    • If the cart contains an FFL item and a “ship with FFL” item, the entire order must ship to an FFL dealer
    • If the cart contains an FFL item and “don’t ship with FFL” items, the order will be split into two shipments where the FFL item must ship to an FFL dealer and all other items must ship to an additional ship to address provided by the customer at checkout
  • The Ebizio Checkout application will be updated to ask customers for a single address when multi-shipping is enforced (rather than using the native approach of asking customers for an address per line item
Checkout View of FFL and Non FFL Items
Checkout View - Selecting Shipping Locations for FFL and Non-FFL Items
Checkout View of FFL and Non FFL Items
Checkout View - Selecting Shipping Options for FFL and Non-FFL Items

Customize Your BigCommerce Checkout for FFL Compliance

In the ever-evolving world of online retail, regulatory compliance and customer satisfaction are paramount. With the introduction of split cart functionality for Federal Firearm License (FFL) and non-FFL items, Staccato has taken a significant step forward in streamlining the checkout process while ensuring adherence to legal standards.

Are you ready to enhance your online store’s checkout process and ensure FFL compliance? Contact us today to learn how IntuitSolutions can customize your BigCommerce checkout, providing tailored solutions that meet your unique needs and set your business apart in the firearms industry.

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