BigCommerce Zendesk Integration - Two laptops connected with concept of sharing order, customer, and analytics data

BigCommerce and Zendesk Integrations

When your online store and support systems are disconnected, your team loses time and your customers feel it. We build custom integrations between BigCommerce and Zendesk that give your support staff instant access to the information they need, so they can resolve issues faster, respond with context, and deliver a better experience at scale.

  • 100% US-Based Team
  • Certified Elite BigCommerce Partner since 2012
  • Enterprise-Level Development & Support

BigCommerce Elite Partner      BigDev Certified AgencyBigCommerce 2020 Partner Award - Best B2B Solution Badge

(866) 590 4650

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100% Risk-Free No Obligation

Custom BigCommerce Integrations

Custom BigCommerce + Zendesk Integrations

Support teams shouldn’t have to dig for the data they need. Our custom integrations sync customer, order, and product data from BigCommerce directly into Zendesk—giving your reps the visibility to solve problems quickly.

Faster Response Times

By surfacing relevant order and customer information automatically in Zendesk, your team can respond more efficiently, without toggling between platforms or relying on internal handoffs.

Unified Customer Views

We help you connect the dots between ecommerce and support, so your team can see what customers ordered, when they ordered, and what may be causing friction—all from within the Zendesk ticket.

Built to Match Your Workflows

Whether you’re running live chat, a ticketing system, or managing support across multiple brands or storefronts, we’ll tailor the integration to fit the way you already work.

BigCommerce Zendesk Integration - Two laptops connected with concept of sharing order, customer, and analytics data

Integrate Any SAP Software with BigCommerce

We build custom BigCommerce integrations that are flexible, reliable, and tailored to your exact customer service model. Typical integration points include:

  • Order history and fulfillment status
  • Customer contact information
  • Product SKUs and item details
  • Shipping and tracking data
  • Customer group or segmentation data
  • Storefront or brand identifiers (for multi-store setups)
  • Custom fields like account notes, warranty info, or RMA status

Whether you’re using Zendesk Support, Chat, or Zendesk for Service Teams, we’ll create a connection that keeps your data clean and your conversations informed.

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Third-Party Apps and Other Software

Create a custom integration between your BigCommerce store and other third-party apps or software to ensure all technologies work together to keep your site running optimally.

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BigCommerce Integration Experts

Use Cases for BigCommerce and Zendesk Integrations

Support teams that rely on manual data entry or disconnected tools spend more time troubleshooting systems than helping customers. Our clients use BigCommerce + Zendesk integrations to:

  • Automatically attach customer and order data to new support tickets
  • Enable live chat agents to view recent orders without switching tools
  • Identify high-value customers by customer group or lifetime value
  • Route tickets based on purchase behavior or storefront
  • Reduce resolution time by eliminating repetitive lookups
Team of business colleagues engaged in a business meeting at modern office.

Ready to Connect BigCommerce and Zendesk?

A better support experience starts with better data. We’ll help you connect BigCommerce and Zendesk in a way that makes support faster, smarter, and easier to scale.

  • 100% US-Based Team
  • Certified Elite BigCommerce Partner since 2012
  • Custom Middleware Built for Flexibility
  • Trusted by Enterprise Merchants

BigCommerce Elite Partner      BigDev Certified AgencyBigCommerce 2020 Partner Award - Best B2B Solution Badge

(866) 590 4650

Start Here!

100% Risk-Free No Obligation