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Case Study: Boosting Shopper Confidence with a Google Map on Order Confirmation Page

Women holding phone showing Google map on order confirmation page

All About Learning Press has one core mission: to make reading and spelling easy to teach and easy to learn. They do this by offering multisensory programs and products with methods that benefit all types of learners — not just those who struggle.

The online store is all about learning and all about making their customers feel at ease, providing a hassle-free shopping experience each step from finding the right educational products to receiving it at their doorstep. To help give shoppers more confidence in their online experience, they partnered with IntuitSolutions for a custom order confirmation page that left no room for guessing if their products were headed to the right place.

The Challenge: Confirming the Right Shipping Address After Placing an Online Order

It’s happened to all of us at one point or another – the panic of whether or not we’ve input the correct details for an online order. You’re in a rush or distracted by something else when you hit “submit”, and suddenly, there’s a nagging voice in your head wondering if you entered the right shipping details.

The last thing you want is to place an order only to find out later that it’s being sent to the wrong location. No one wants to go through the hassle of their order being delayed or canceled because of an incorrect address, or having to deal with extra charges to re-ship.

The good news is that there’s a way to make sure your customers don’t have this worry again: adding a dynamically-generated map to your order confirmation page. 

The BigCommerce Solution: Custom-Developed Order Confirmation Page with Dynamic Google Map

To help All About Learning Press shoppers’ get peace of mind that their items would be shipped on-time and error-free, our team customized the order confirmation page with a dynamic Google map, displaying the location of the shopper’s shipping address.

Responsively designed and developed, the modern feature displays the location of the shopper’s shipping address clearly across all devices. All processes run asynchronously and it doesn’t affect the loading speed of the page, supporting a seamless user experience.

The process for displaying the map on the confirmation page included the following steps:

BigCommerce Order confirmation page with Google Map of shipping address on desktop
Order Confirmation Page – Desktop

BigCommerce Order confirmation page with Google Map of shipping address on mobile
Order Confirmation Page – Mobile

The Results: A Modern Order Confirmation Page that Gives Shoppers Peace of Mind

With learners across the globe relying on their resources, All About Learning Press takes their customers’ satisfaction seriously. A big part of that is ensuring their checkout flow has the visual confirmation of their shipping address for a more confident shopping experience.

With a custom-developed order confirmation page, shoppers can now rest assured their materials are on the way – to the right place.

Do you have a request for a custom checkout feature? We take on development-intensive customizations for the BigCommerce Checkout and would be happy to discuss your project! Call us at +1-855-690-5903 or Contact Us Here to discuss your needs today.

    Sarah joined IntuitSolutions in 2022 as a Marketing Manager where she focuses on content creation, social media, and digital marketing. In her free time, she loves to travel, study a new language, and explore nature around her.

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