BigCommerce UX Tweak: AMP Images Not Displaying

September 20, 2018 | |

What To Do If AMP Images Are Broken On Stencil

Have AMP enabled on your BigCommerce Stencil site? Great! BigCommerce recently became the first ecommerce platform to offer native support for AMP, meaning it’s easier than ever for merchants to develop AMP pages for their stores.

In case you need a refresher: AMP are super-fast, pared down versions of your website’s pages. They’re Google’s preferred method of mobile optimization and appear in a carousel above the main search results. AMP are a great way to provide a superior mobile shopping experience and get customer’s eyes on your products.

However, some of our clients who are on BigCommerce’s Stencil platform and use AMP have noticed an issue with broken images. If this describes you, keep reading to find out what’s happening and how we can fix it.

Testing For Broken AMP Images On BigCommerce

Some BigCommerce merchants are noticing an issue with images not loading on AMP. When they Google their products from a phone or view them on AMP view, they see a screen that looks like this:

AMP images don’t load.

AMP images don’t load.

If you see a page like this, you probably already know there’s an issue. In this case it’s caused by a violation of AMP protocol on image sizing. However, our developers can fix it quickly and easily!

Worried this might be happening to you? You can check by navigating to your category page on “AMP view.”

Fix My AMP Pages On BigCommerce

Having this issue and need to get it taken ASAP? Typically, our developers can take care of it quickly and easily, for a flat fee of $295. Don’t wait! Get your AMP pages up and running today!

Brian co-founded IntuitSolutions, and has been leading our team for more than 15 years. He jumps between his roles as CEO, Salesman, and Project Manager - making sure that our goals are met and that our customers are thrilled with what they receive.

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Ready to get started? Reach out to us to open a work order or get a free consultation on how you can optimize your site. Once you reach out to us, one of our BigCommerce experts will get back to you within 24 hours to learn about your business and consult with you on the best solution for your needs.

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