BigCommerce Help & Support

We are a leading Elite BigCommerce Partner. Our experts stay up to date with platform updates and best practices.

Certified Elite BigCommerce Partner

What do you need help with?

BigCommerce Design & Development

We offer expertise in design and development of fully customized websites. Not on BigCommerce? No problem, we will help you migrate everything you need. Don’t worry, we won’t kick you to the curb after the big picture is done. We can stick around to ensure everything is working to the best of its abilities.

BigCommerce Development & Website Management

We’re an Elite BigCommerce Partner and work exclusively on the BigCommerce platform. Our team of developers work all day, every day, in the code of BigCommerce. Are you seeking a team of professional BigCommerce Developers to support your website or implement your vision? We’d love to help! Get in touch!

Digital Marketing, SEO, & PPC

Once your store is established, the work doesn’t stop there. We offer marking services from social media to PPC and everything in between. We ensure your website is setup for success with our SEO and UX packages so that marketing efforts don’t fall flat.

Add-Ons & Apps

We specialize in BigCommerce specific add-ons and apps, ranging from checkout solutions to upsells. We work directly with the BigCommerce team to ensure all integrations are implemented smoothly.


We currently offer orders out and shipping in integrations to ensure compliances are met. Your tool doesn’t play nice with BigCommerce? We love to build new integrations to help you optimize your business.
Don’t see what you’re looking for? Contact us with additional questions.

Already an IntuitSolutions client?

See below on how to submit a BigCommerce site help ticket.

Get Help With Your BigCommerce Site

Submit A Ticket Through The Client Portal

We process all support requests, both routine and emergency, through our client portal. If you don’t have access to the portal, email support@intuitsolutions.net to request access. Otherwise, please log in here.

Making A Request

Once you’re logged in, make a request:

Make A Request

Within the form, you can select from the following types of support requests:

  • General Question
  • Development Inquiry
  • WordPress Hosting and DNS Records
  • Billing Inquiry
  • BigCommerce Marketplace Apps

Video Instructions For Opening Support Ticket

Contact IntuitSolutions

Working With Us

Ready to get started? Reach out to us to open a work order or get a free consultation on how you can optimize your site.

Once you reach out to us, one of our BigCommerce experts will get back to you within 24 hours to learn about your business and consult with you on the best solution for your needs.

Certified Elite BigCommerce Partner

Elite BigCommerce Partner

We do BigCommerce best.

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