Get Help With Your BigCommerce Site
Submit A Ticket Through The Client Portal
We process all support requests, both routine and emergency, through our client portal. If you don’t have access to the portal, email firstname.lastname@example.org to request access. Otherwise, please log in here.
Making A Request
Once you’re logged in, make a request:
Within the form, you can select from the following types of support requests:
- General Question
- Development Inquiry
- WordPress Hosting and DNS Records
- Billing Inquiry
- BigCommerce Marketplace Apps
- One Page Checkout Inquiry
Video Instructions For Opening Support Ticket
Working With Us
Ready to get started? Reach out to us to open a work order or get a free consultation on how you can optimize your site.
Once you reach out to us, one of our BigCommerce experts will get back to you within 24 hours to learn about your business and consult with you on the best solution for your needs.