BigCommerce Help & Support
What do you need help with?
We offer expertise in design and development of fully customized websites. Not on BigCommerce? No problem, we will help you migrate everything you need. Don’t worry, we won’t kick you to the curb after the big picture is done. We can stick around to ensure everything is working to the best of its abilities.
Once your store is established, the work doesn’t stop there. We offer marking services from social media to PPC and everything in between. We ensure your website is setup for success with our SEO and UX packages so that marketing efforts don’t fall flat.
We specialize in BigCommerce specific add-ons and apps, ranging from checkout solutions to upsells. We work directly with the BigCommerce team to ensure all integrations are implemented smoothly.
We currently offer orders out and shipping in integrations to ensure compliances are met. Your tool doesn’t play nice with BigCommerce? We love to build new integrations to help you optimize your business.
Don’t see what you’re looking for? Contact us with additional questions.
Already an IntuitSolutions client?
See below on how to submit a BigCommerce site help ticket.
Get Help With Your BigCommerce Site
Submit A Ticket Through The Client Portal
We process all support requests, both routine and emergency, through our client portal. If you don’t have access to the portal, email firstname.lastname@example.org to request access. Otherwise, please log in here.
Making A Request
Once you’re logged in, make a request:
Within the form, you can select from the following types of support requests:
- General Question
- Development Inquiry
- WordPress Hosting and DNS Records
- Billing Inquiry
- BigCommerce Marketplace Apps
- One Page Checkout Inquiry
Video Instructions For Opening Support Ticket
Working With Us
Ready to get started? Reach out to us to open a work order or get a free consultation on how you can optimize your site.
Once you reach out to us, one of our BigCommerce experts will get back to you within 24 hours to learn about your business and consult with you on the best solution for your needs.