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How to Level Up Your User Experience with Custom Development on BigCommerce

January 12, 2023 | |

The Importance of UX for Ecommerce Websites

If you’re like many companies starting out in ecommerce, you probably assumed having an aesthetically pleasing website would be the key to securing traffic and sales. But a site’s visual appeal won’t matter much if it’s frustrating to use. If your site’s bounce rate is high or you aren’t generating as many leads as you’d like, chances are you haven’t put enough thought into user experience (UX).

At IntuitSolutions, we’ve seen firsthand how prioritizing UX improvements can have a massive return on investment for online stores. While there are several site enhancements to consider, here are a few of the top areas that positively impact UX for ecommerce sites.

1. Page load speed

Maintaining a quick page load speed is integral to boosting site conversions. While a few additional seconds may not seem significant, statistics show that as each second passes, the potential to miss out on prospective customers increases. This study found that a site that loads in 1 second has a conversion rate 2.5x higher than a site that loads in 5 seconds.

2. Easy navigation

A seamless navigation ensures users find what they’re looking for as quickly as possible. Keep navigation simple and easy to read, and use intuitive controls that let customers move around the site without getting lost or frustrated. 

3. Searchable features

Having powerful site search features can give your business an edge over competitors. One study shows that about 30-60% of shoppers conduct an on-site search — and those shoppers are 2-4 times more likely to convert. Customers should be able to search for products both within your store and on external sites like Google or Amazon to find what they want quickly and easily.

While BigCommerce store owners benefit from the platform’s native features, many of our clients have sought a more unique look and feel for their storefronts or wanted to add custom functionality not available out-of-the-box via BigCommerce.

Below are some examples of how we’ve helped BigCommerce merchants take their UX functionality to the next level.

Custom Brands Page for Heinnie Haynes

Supplying tactical professionals with a vast range of knives, supplies and equipment, Heinnie Haynes wanted a way to showcase their 500+ brand names in a digestible, easily navigable format. They needed a fast and straightforward way to search the brands while staying within the same page and minimizing the number of clicks it took to find products.

The IntuitSolutions team developed a custom brands page, a modern solution to help shoppers find the products they love by the brands they trust – quickly.

Brand page highlights:

  • Organized layout showcasing 500+ brands for Heinnie.com
  • Blazing fast page load speed
  • Modern, mobile responsive design
  • Alphabetical listing for easy navigation
  • Sorting functionality without leaving the page
  • Great solution for industries and companies that stock large number of brands 
Brands Page – Desktop View

Brands Page – Mobile View

1ink.com Custom Blog Search Functionality

Serving a diverse customer base of individuals, schools, small businesses, and Fortune 500 companies, 1ink.com has become a trusted name in printer ink and specialty printing supplies. To boost their brand authority and keep their shoppers engaged, they needed a searchable blog page that helped shoppers find answers for a variety of printing topics.

While BigCommerce has basic search functionality built into the platform, our team built upon the native features to create a “quick search” option on the 1ink.com blog page, helping users quickly search a range of topics and discover relevant posts.

Blog page highlights:

  • Quickly find blog posts based on the search term entered
  • Scroll search results without leaving the page
  • Allows users to find relevant posts with less click through
Blog Page Quick Search Functionality


Level Up Your Ecommerce UX with IntuitSolutions

Do you need a UX audit for your website, or are you looking to customize your BigCommerce site to improve shopper engagement?

Our BigDev Certified developers can take any idea for custom features and functionality and deliver an efficient, optimized solution on BigCommerce to help your ecommerce business grow more sales.

We’re an Elite BigCommerce Partner Web Design Company ready to help you take your online store to the next level of growth. Send us a message or call us at 866-901-4650 to discuss how we can help your business succeed online.

Avatar for Sarah Stafford

Sarah joined IntuitSolutions in 2022 as a Marketing Manager where she focuses on content creation, social media, and digital marketing. In her free time, she loves to travel, study a new language, and explore nature around her.

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Ready to get started? Reach out to us to open a work order or get a free consultation on how you can optimize your site. Once you reach out to us, one of our BigCommerce experts will get back to you within 24 hours to learn about your business and consult with you on the best solution for your needs.

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