Enhance Customer Satisfaction with the “Ship When Complete” Option for BigCommerce Checkout

A warehouse worker types on a laptop, likely managing inventory or completing tasks related to order fulfillment within a large distribution center

For merchants dealing with specialty parts, backordered items, and custom products, providing a seamless and flexible shopping experience is essential. One feature that can significantly enhance customer satisfaction and streamline your order fulfillment process is the “Ship Complete Order” option.

What is the "Ship Complete Order" Option?

The “Ship Complete Order” option allows customers to have their entire order shipped only when all items are available and ready to be dispatched. This can be particularly beneficial for customers who prefer to receive their complete order in one package, avoiding multiple deliveries and potential confusion.

Checkout screen on mobile phone showing option with Checkbox - "Want Your Order to Ship Complete?"
“Ship When Complete” option shown in checkout

How Does it Work?

When customers select the “Ship Complete Order” box during checkout, a note is automatically added to the merchant’s Order Comments. This note is easily accessible and exportable from the BigCommerce Orders Dashboard, allowing merchants to manage and fulfill orders efficiently based on customer preferences.

Customizing “Ship When Complete”

Need more than the standard setup? We can integrate the “Ship Complete Order” option with your existing third-party fulfillment systems, automate complex processes, and add bespoke functionalities to align perfectly with your business operations, delivering a superior checkout experience and efficient order management system.

Customize Your BigCommerce Checkout

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Benefits of the "Ship Complete Order" Option

  1. Improved Customer Satisfaction: By offering customers the choice to receive their entire order in one shipment, you can enhance their shopping experience and meet their delivery preferences.
  2. Streamlined Order Management: With clear notes in the Order Comments, your fulfillment team can easily identify which orders need to be shipped complete, ensuring efficient and accurate order processing.
  3. Reduced Shipping Costs: Shipping complete orders can potentially reduce shipping costs for both the merchant and the customer by minimizing the number of separate shipments.

Implementing the "Ship Complete Order" Option

Incorporating the “Ship Complete Order” option into your BigCommerce store is a simple yet effective way to boost customer satisfaction, streamline your order fulfillment process, and potentially reduce shipping costs. By giving your customers the flexibility to choose how their orders are shipped, you can enhance their overall shopping experience and build a loyal customer base.

Ready to Customize Your BigCommerce Checkout?

If you’re looking to implement the “Ship Complete Order” option or need other custom checkout solutions tailored to your business needs, our expert BigCommerce developers are here to help. Contact us today for expert assistance in developing a seamless and customized checkout experience that meets your unique requirements.

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