ProStores Template Switching Bug

**NOTE: As of July 2014, we are no longer working on the ProStores platform. Please contact us if you would like to migrate your store to BigCommerce.**

Recently, an old ProStores bug has been popping up. The issue is that old templates will show up in place of the default active template that should be appearing. The header and footer usually remain the same while the current page will change. It is important to note that no code is being replaced or overwritten by this bug; it is simply looking in the wrong place. In the example below from almedatime.com, the header and footer remain unaffected while the product detail template has switched to the original ProStores template. The buggy page is on the right while the correct page is shown on the left.

This behavior is unpredictable in every aspect; what template is changed, what template it will be substituted with and when this error will occur. Previously this bug was confined to other enabled “Store Versions” and would revert to the first “Store Version” alphabetically. Because the problem happens at random, it is difficult to determine a fix. However, removing the other store version(s) will correct the issue as there will be no other content for ProStores to show.

First, backup the “Store Versions” by following this video.

Backing_Up_Store_Versions

Next, it is important to note that deleting the “Store Versions” will also delete any images uploaded specifically to that “Store Version’s” folder so remember to keep a backup. To retrieve the images for a backup we recommend using an FTP client as there is no built-in ability in ProStores to download all template set images at once.

Finally, under Store Design > Store Versions select all but the active (default) template set and choose “Delete Store Version” from the dropdown menu on that page.

Full-Stack Web Developer

Dan graduated from University of the Arts in Philadelphia and loved the city so much he never left. Although his background is in art, he gravitated toward web development for its creative possibilities, building websites in his free time. He's worked as a photographer, an artist's assistant, and an art gallery director, but decided to pursue a career in web development after his experience in running online art auctions. In his free time, he enjoys watching the Phillies and Eagles, playing golf, and bowling.