Category Archives: Troubleshooting

SEO Tips and Solutions

An SEO Checklist for the Holiday Rush

Don’t Let Your Traffic Tank Before Your Busiest Season! Is your BigCommerce site ready for the rush of holiday traffic? Making sure you show up on Google is crucial if you want to get a piece of the holiday shopping action. Here are some steps you can take to troubleshoot your rankings before your busy…

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Troubleshooting

Yahoo Stores to BigCommerce Migration

Switching Ecommerce Platforms TheBBQDepot.com began their search for a new e-commerce service when Yahoo! Stores appeared to be going south. They wanted a system that would be better suited to their growing business, and keep their traffic right where it was. Yahoo Stores had been a great platform for The BBQ Depot, but back then,…

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Troubleshooting

Adding a WordPress blog to BigCommerce

When it comes to running an eCommerce store successfully, one of the best suggestions we have for businesses is to simultaneously run a blog. This can be on whatever platform you prefer, but having a source of high quality content relating to your brand and/or products can be invaluable in terms of basic SEO and…

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Troubleshooting

Integrated Blog Functionality on BigCommerce

One of the most requested features that we get asked about is blogging on BigCommerce. It is not something that is inherently built into the BigCommerce back office; there is no ‘blog’ setting when creating pages, and no setting to show all blog posts on a page like in WordPress. IntuitSolutions, however, has come up…

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Troubleshooting

BigCommerce SEO and 404 pages

As we mentioned a couple weeks ago in this post, we recently had a need to come up with a new way of fixing Webmasters Tools Errors. With the introduction of Google’s Panda and Penguin updates (not to mention Penguin 2.0) into the wild, RT1 Guitars had amassed thousands of Webmasters Tools errors on their…

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Troubleshooting

Site Lost Rank Recently? Get Back on Track!

Have you noticed your site tanking in Google rankings in the past month or so? Have your visitors dropped significantly since last year? Its undoubtedly due to Google’s recent major algorithm change dubbed ‘penguin’. Mainly this update address over-optimization (keyword stuffing) and low-quality or “spammy” linking practices. How can you know for sure whether or…

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Troubleshooting

How to Handle Expired Capture Authorization

When collecting payments online you’ve generally got two options regarding when you get paid. Either your payment processor captures the customer’s funds as soon as they click on the Confirm button, or they Authorize the order at that point and actually capture the funds when the order is marked as having been shipped. When Authorization…

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Troubleshooting

Changes to the Customer Profile Template

**NOTE: As of July 2014, we are no longer working on the ProStores platform. Please contact us if you would like to migrate your store to BigCommerce.** A recent ProStores version upgrade has unfortunately rendered all existing Profile templates obsolete. Until the template has been replaced with a copy from after the upgrade, your customers…

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Troubleshooting

Writing Blog Posts in WordPress

Posts are the entries that display in reverse chronological order on your home page. In contrast to pages, posts usually have comments fields beneath them and are included in your site’s RSS feed. To write a post: 1. Log in to your WordPress Administration Panel. 2. Click the Write tab. 3. Start filling in the…

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Troubleshooting

When One By One Doesn’t Cut It

**NOTE: As of July 2014, we are no longer working on the ProStores platform. Please contact us if you would like to migrate your store to BigCommerce.** There are going to be times when you have dozens, hundreds or even thousands of images to add to your ProStores store. Maybe you’re adding a large number…

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Troubleshooting

Where The Heck Is This Customer’s Info?

This one comes up all the time. You go to look up a customer in your store’s administration panel (to find their contact info, update their billing info, issue a credit, etc) but they just don’t seem to exist. You’ve tried looking by their last name, company and email all with no luck so where…

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Troubleshooting

Process An Order When It Gets Stuck In ProStores

I’m sure many of you have come upon this problem. You go to mark an order as shipped but instead of moving to completed orders, you get an error message saying something about the payment processor details or authorization. The order stays in Ready For Shipping from then on. Here’s how to get yourself back out of this situation.
Troubleshooting

ProStores Template Switching Bug

**NOTE: As of July 2014, we are no longer working on the ProStores platform. Please contact us if you would like to migrate your store to BigCommerce.** Recently, an old ProStores bug has been popping up. The issue is that old templates will show up in place of the default active template that should be…

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Troubleshooting

ProStores Can Resize Your Product Images For You!

Many people are unaware of a useful feature of the ProStores platform. You can submit oddly sized/shaped product photos to the system (one per product) and not only have it generate the thumbnail for you, but have it generate a properly sized main image as well. There are two ways to get to these settings,…

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Troubleshooting

Make It Go Faster!

While some things may be out of your hands (like the speed of the internet connection your web server uses), there are always plenty of small changes you can make that are sure to increase the performance of your site no matter where you are hosted! In this post I’m going to cover one of…

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