Frequently Asked Questions
Do you offer 24/7 support?
The primary reason you would need support 24/7 is if your site was poorly constructed or hastily left half-finished before the weekend came around. We take great care to ensure that your site is professionally crafted and won’t need emergency care in most cases. However we do have in-house on-call support for weekend emergencies. Call us anytime!
Where are you located?
We have locations in Philadelphia, PA, and Bozeman, MT. Though we are located in two cities across the United States, we offer our web design and development services to customers like you all around the world.
Do you have a minimum order?
We do have a minimum sized work order for new customers. This is because it takes a bit for us to get you set up in our accounting and ticketing systems in order to maximize our efficiency when working on your project. Our BigCommerce minimum work order is for 5 hours or $700. Once you are an existing client and have done at least one work order with us in the past, our minimum work order is one hour or $140.
What size businesses do you usually work with?
We have done work with a range of clients from organizations such as the Detroit Institute of Art, to eCommerce businesses that bring in tens of millions per year. We also do an extensive amount of work with ‘mom and pop’ shops throughout the world that would like to start in eCommerce or are just looking for a new website for their local business. We believe that we can assist any size business small or large.
What platforms do you work with?
Over the years we’ve worked with many platforms, including all ranges of standard content management systems, massive eCommerce management, and home-built shopping engines. We currently focus our eCommerce efforts on the BigCommerce platform. This platform offers different options to fill different needs while still being a robust, proven platform. We do both standard migrations and store development as well as more specialized BigCommerce optimizations using the API.
For local businesses and “brochure” type websites, we prefer to use WordPress which has evolved far past the simple blogging software of a few years ago into a competitive, open source Content Management System.