ProStores Client Information and Support

Email Setup Support

The following article explains how to download mail from your yourdomain.com webmail account using the Webmail interface, Microsoft Outlook or Outlook Express.

Webmail

1. To access the webmail interface for your domain, visit mail.yourdomain.com/webmail, at the login screen, enter your webmail account username and password, and click Login.
2. If it is your first time accessing the webmail interface, please make sure you configure your Personal Information, which can be found by clicking on Options at the top of the page once you are logged in.
3. From this panel you are able to update the information people will see when you send them a message:
   • Full Name: Your Full Name
   • E-Mail Address: Your email address (eg. username@yourdomain.com)
   • Reply To: Leave this blank, unless you have another address you would like your mail forwarded to.
   • Signature: Enter your signature information that will be automatically added to the bottom of your outgoing emails.
   • Your Current Timezone: Set to “Same as server”
   • Reply Citation Style: Set to “No Citation”
   • Signature Options: Customizable, if you would like your signature automatically appended to your outgoing emails, set “Use Signature” to Yes, to create a seperator line before your signature appears, set “Prefix Signature with ‘–’ Line” to Yes. Otherwise leave them both set to No.

   When you are finished, click Submit.

4. Once your Personal Profile is set up, you can check your messages in your Inbox folder by selecting Inbox from the left panel navigation. You can also view the contents of your other folders by selecting the folder you wish to view from the list directly underneath the Inbox link.
5. To Compose a new email message, add a contact to your list of Addresses, view your Folders, edit Options, Search through your email, or to get further Help on a topic, refer to the links at the top of each page.

Outlook

If your are having problems configuring your Microsoft Outlook software, please visit one of the following Microsoft Assistance pages that corresponds to to your version of Microsoft Outlook:
Outlook 2007 | Outlook 2003 | Outlook 2002 | Outlook 2000

1. In Outlook, go to the Tools menu and click on Email Accounts.

   

2. Select Add a new email account and then click Next.

   

3. Select POP3 and then click Next.

   

4. Enter your email information:

   Your Name: your name
   Email Address: the email address the messages will be sent from
   Incoming Mail server (POP3): mail.yourdomain.com
   Outgoing Mail server (SMTP): mail.yourdomain.com

   User Name: the email address used to login to the webmail interface
   Password: the password for the email address

   

5. Click on More Settings and Select the Outgoing Server Tab. Check My outgoing server (SMTP) requires authentication. Select Use same settings as my incoming mail server.

   

6. Click Ok. Click Next. Click Finish.

   

Outlook Express

1. In Outlook Express, go to the Tools menu. Click on Accounts…

   

2. A box will appear. Click Add and select Mail.

   

3. Enter your name as you want it to appear on your emails and click Next.

   

4. Put in your email address, which consists of a user you set up in webmail and @yourdomain.com, and then click Next.

   

5. Server type is POP3 and incoming and outgoing mail servers are mail.yourdomain.com (where yourdomain.com is your domain name). Click on Next.

   

6. Next, enter your email address for the Account Name. Enter the password you set for this account. Note: Do NOT check the box “Log on using Secure Password Authentication”.

   

7. Click Next and then click Finish. After you click Finish, you should see the following window. If not, go to the Tools menu, and click on Accounts. After clicking Accounts the window will appear. In this window, click on your domain until it is highlighted, then click on Properties.

   

8. When the next screen appears, click on the Servers tab. Under Outgoing Mail Server, check the box next to My server requires authentication. Click Okay. Note: You MUST do this step so you can send mail from your domain.

   

9. Now, you’re ready to send and receive mail. To set up multiple accounts, follow these steps again.