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Our Network

World Class Facilities

		Newark, New Jersey and San Jose, California, Houston, Texas, London UK
		Each center is staffed 24/7 with highly trained, experienced support engineers

 

Superior Network

		Speed - Powered by OC48-192 backbones
		Intelligent Routing - We utilize BGP (border gateway protocol) to provide intelligent, fail-safe
		routing. We route your users to the fastest available connection to ensure maximum
		connection speed
		and virtually eliminate any down time
		Scalability - Transit is purchased from 10 Tier 1 backbone providers, including AT&T, Qwest,
		Level 3 and Internap, and has 4GB of provisioned data capacity
		Redundancy - Built-in redundancy through multiple redundant network connections
		and redundant router and switch configuration

 

Security

		Physical Security - Our facilities are manned with 24/7security personnel. Badge/photo
		ID access screening as well as biometric access screening is employed for an added
		level of security. We have installed a dual door floor trap design for access to the raised
		floor area, and we require escorts to gain access to raised floor areas. Sensitive security
		area within the center are protected by motion sensors and security breach alarms, and
		video cameras installed throughout the center are continuously monitored by security
		personnel.
		Network Security - All of our systems are designed to maintain a quality of service
		throughout the network by prioritizing packets to maintain an order of precedence of
		services. Each network device is equipped to filter out DOS attacks. We also offer
		intelligent, multilayer access control that can be utilized to protect the network from the
		impact of attacks while reducing the risk of inadvertently discarding legitimate traffic.

Protecting Your Investment

		Backup Power- We furnish dual power availability to each rack unit from independent power
		distribution units (PDUs), removing PDU loss as a single point of failure. To ensure stable
		connectivity, we provide a redundant Need+1 (N+1) design of uninterruptible power supplies
		utilizing two separate commercial power feeds from two separate power grids to provide
		power to the center. Five redundant standby generators guarantee consistent operation in the
		event of a power failure from commercial power. These generators are equipped with 72
		hours of diesel fuel on site, and two contractors are on call to refuel the storage tanks.
		Disaster Control - Our world-class facilities feature seismically braced racks and are
		designed to withstand disastrous conditions, ensuring that your systems and equipment
		continue to run even under extreme conditions. A second point of presence is always
		available to clients seeking fail-safe redundancy.
		Environmental Controls - We have implemented a Need+1 (N+1) design of cooling towers
		, water pumps and chillers to maintain a controlled environment .Conditions are a uniform 72°
		with 50% relative humidity. Multiple air handling units provide another level of redundancy
		to further ensure consistently sound environmental conditions.
		Fire Protection - Fire detection and suppression systems ensure 24/7 operation of your
		critical systems. Dual fire detection (photo electronic/ionization and sniffer) systems are in
		place to constantly monitor for any potential areas of concern. A multi-zone pre-action dry pipe
		suppression system allows any suppression necessary to be contained to the affected area;
		conditions elsewhere will not be disrupted.

 

Service And Performance That Is Guaranteed

		Network Uptime Guarantee - We guarantee that the network will be available 99.999% of the
		time, excluding scheduled maintenance.
		Server Hardware Guarantee - We guarantee the hardware components on any server that we
		supply and will replace any failed component at no cost to the customer.
		Server Level Agreements - We guarantee our services with industry leading SLA's. Areas of
		coverage include but are not limited to: network uptime and access speed, specific response
		and escalation procedures and the replacement and/or maintenance of hardware and software.