This page will go over how to use our support ticketing system.

Go to http://support.intuitsolutions.net/

Login with the username and password we provide.

From the main user screen

• Show Open Issues
  1. Click on As submitter (note if you have no open tickets then you should use Submit issue)
  2. Click on the open ticket number/subject that you wish to view
  3. 
  4. Click on the Add note button at the top or bottom of the page, if you need to make any updates or inquire about the current project
  5. 

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• Submit Issue

  – You should only use this link if you do not have any open tickets. Fill out as much information as possible, describing your request/issues in detail.

• 
• 
• Once you hit submit the ticket will be created and will be assigned to a programmer who will begin the work as soon as they are able to.

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• Search Issues (useful to reference work that has been completed)

  1. Here you can look up/reference any past issues that are linked to your account.
  2. Fill out any search terms you wish to use. Subject, Date opened and date closed are probably the most useful fields to search.
  3. If you leave all fields blank then you will see a list of all tickets you have submitted.
     
  4. Click on the appropriate ticket you wish to view
  5. 

• Lookup Issue #

  This is a good option if you know the exact ticket number of the old ticket you wish to view

• Just Type in the number and click submit, if the number is valid the ticket will be displayed.

Instructions for Use of IntuitSolutions Landing Page optimizer for ProStores

The Landing Page Optimizer has been installed onto your ProStores site as a static template page. To access this page to make edits: Log into your ProStores back-end Navigate to Store Design > Page Template Manager, Select the current Store Version from the drop-down menu at the top, and find the ‘Category Description’ template under Other category- towards the bottom.

Here, be sure to copy all of the text from the template and paste it into a Text Editor: such as TextEditor or Sublime Text, NOT Microsoft Word or Works

Back up this file as-is to ensure that nothing gets lost in the edits that you’re about to make.

Category and Subcategory On-Page Information

Level 1 Category

Towards the top of this template, you will see the following lines of code wrapped the SS:WHEN tag:

Change the words ‘Level 1 Category Name’ to the Category you’d like to edit Exactly how it is named: Capitalization and spaces included. In the line beneath you’ll see that this changes the Header (h1) for the page. Fill in what you;d like the header for this category page to be into the double quotes after value=.
Follow the same procedure as above in the value next to the “description” set to add description text under the Category Heading. This text should include key phrases and strong tags for Optimal search engine performance.

To add additional entries for Categories: Copy the block above: From The open SS:WHEN TEST to the closing SS:WHEN. Paste the block beneath for the new entry. We strongly recommend you leave the same indent structure as the entry above, for organization, readability, and usability.

Level 2 categories AKA SubCategories

You will notice a subcategory section of this template directly beneath the Level 1 categories. It functions the same way as the Level 1 Categories described above.
Now, where it says ‘Main Category:Sub Category’, enter Level 1 categories and level 2 categories separated by a : (colon). Again, these must be entered exactly as they were named in the store- Capital letters and spaces included. Follow the instructions above in filling in the SubCategory pages’ on page titles and description text.

Additional entries for Subcategories must be entered the same way- Copy the subcategory block from The open SS:WHEN TEST to the closing SS:WHEN. Paste the block beneath for the new entry. We strongly recommend you leave the same indent structure as the entry above, for organization, readability, and usability.

*Important Note: Any changes or additions to your category structure must be carried over to this template for congruency. This template takes existing category pages by name and assigns information to the top of their pages. If the name is gone or changed, this information has nowhere to go.

Case Study: Sales by Mobile Customers and Mobile conversion rates nearly doubled since installing our Custom ProStores Mobile Templates

Below is a screenshot taken from Analytics of purchases from mobile devices. The Blue line on the graph represents day-to-day transactions made on all mobile devices starting with the day the Mobile Templates were installed. The green line represents transactions made on mobile before the templates were installed.

Though # of visits only rose slightly between the 2 time periods, Revenue and Transactions from mobile visitors nearly doubled. Our Custom Mobile Template Installation on ANY given ProStore pays for itself almost instantly. It’s a no brainer! If you have a ProStore don’t hesitate and go Mobile. Check out our Custom Mobile Templates.

IntuitSolutions Webmail Basics

This page will go over the various options in Plesk Webmail. Most Customers will only ever have to worry about/use the Mail, My Account, and Options Sections.

The interface is very user friendly and simple to use, which is why this article deals only with where to update the settings on your email account. IMPORTANT: Plesk comes with a built in Help Documentation. Just click the Help Icon at the top the screen and all the relevant information about the page you are on will be displayed in a new window.

Under Options/Global Options

1. Personal Information – Here you can update the name attached to your email account
2. Display Options – Here you can choose the various webmail settings including which screen to load after you login. (you may wish to change to Mail)



3. Locale and Time – Set the language of the program as well as the time and date settings

Address Book and Calendar

Should you want to use these features you can set the various related settings in these sections

Filters

1. If there are no active filters click Filter Rules
2. Here is where you can create Filters for email.

Mail Options

1. Personal Information

2. This is a more in depth Options area than what is Under Global Options and has more settings that deal with email

3. Message Options

4. You can change any of the settings in this area
5. The only section that you should definitely look at is Deleting and Moving Messages. By default Plesk doesn’t have a trash folder, so any deleted message will appear with a slash through it. In this section you can tell the system to use virtual trash or Create a trash folder.



6. Other Options

7. The Filters section is where you setup how your filters function (if you are using filters), Mailbox and Folder Display Options you may wish to alter as well

Notes, Calendar and Address Book

These are the same standard features most Email programs have and you can use them if you wish.

How to Change your Email Password

1. On the Left Menu, click My account then password
2. Fill out the Fields with your old Password and what you want it changed to and then click Change Password

Need to change the setting for something else that you do not see an option for in Webmail? Then you need to contact your email administrator to make the appropriate change and see if that function is available

When collecting payments online you’ve generally got two options regarding when you get paid.  Either your payment processor captures the customer’s funds as soon as they click on the Confirm button, or they Authorize the order at that point and actually capture the funds when the order is marked as having been shipped.  When Authorization and Capture are two different steps in the process, there’s a limit to how much time can pass between them.

Most payment processing companies give you 30 days to process and ship orders before capturing an authorized payment, but it is always recommended that you find out for sure by speaking to a customer service representative from your processing company.  Your processor may allow more or less time depending on their internal policies.  If you don’t ship the order within the time frame, it expires and the Authorization Code stored with the order in ProStores is no longer valid.  When that happens you’ll need to follow these steps in order to ship the order and collect payment:

1. Login to your Payment Processor’s Online Virtual Terminal.  Some companies may refer to it by another name – if you are unsure where to login you should contact your processing company’s customer support.
2. Process the payment manually using the information stored with the customer’s record in your store.  For anonymous orders you’ll need to have your store’s Retain And Show Credit Card Details settings enabled (two check boxes under Store Settings > Payment Prefs)
3. Login to your store’s ProStores Administration Panel and close the store.
4. Navigate to Store Settings > Payment Prefs, change the payment processor to None and submit
5. Under Orders > Ready For Shipping, you can now ship the order where Authorization had expired
6. Return to Store Settings > Payment Prefs and re-enable your payment processor.
7. Open the store again (opening and closing the store can be done from the Home Screen, the Store Settings > General Screen or from the Store Settings Screen)
8. Note: The Shipping confirmation emails and other Prostores order functionality will still work as it normally would.

The reason the above steps direct you to close your store while processing the expired orders is to avoid the problems that would arise if a customer were to complete an order during the time your payment processor was disabled.  In general we recommend only selling products that can be shipped within a few days (or weeks at most) of the customer’s purchase.  If your store allows back-ordering, be sure to keep inventory up to date and deactivate products that are discontinued or will not be restocked for more than a month.

IntuitSolutions Mail Server Upgrade

In order to provide the best service possible we are replacing our older email server with new hardware. This new email server uses a different control panel called Plesk, and the switch will be happening over the coming months as our current server is decommissioned. The purpose of this article is to help explain the steps you’ll need to take when it comes time to transition your store’s email over to the new machine.

Please follow the below set of directions, based on how you access your email. We recommend all our clients to set up and use a mail Program like Outlook, to manage their emails. However clients who still wish to access their email directly via Webmail can do so.

Accesing via Webmail

1. Just go to http://webmail.yoursite.com
2. Log in with the username and password we provided you.
3. Important: Any archived emails you have stored in Webmail will not be transferred over. Therefore we recommend following the instructions below in setting up a mail Program like Outlook, so that you will have a copy of them on your computer.

For More information about Setting up the various options available in Webmail please reference this page Webmail Settings.

Accessing Via Mail Client(Outlook)

While these instructions are specifically for Microsoft Outlook, they should be similar for most mail clients

People using a Windows Machine and don’t have Microsoft Outlook installed, should have Microsoft Outlook Express installed and can follow the below instructions. NOTE: While the locations of the menus might be different, the settings are the same (for example, The Tools Menu might be called Options)

Customers who were using our old email system, only need to change their account password in Outlook and other mail Programs. You may also need to change your login username to your full email address, if it isn’t already.

1. Click tools -> Account settings.
   
2. Under the email tab click new -> Leave microsoft POP3 selected click next.
   
3. Check the box that says Manually configure server settings, then click next.
   
4. Leave Internet email checked and click next.
5. Fill in the information, including the user name and password provided. The username should be your full email address (i.e. test@example.com)
   • Account type = POP3 (unless you wish to set up your account using IMAP)
   • incoming mail server = mail.yourwebsite.com
   • outgoing mail server = mail.yourwebsite.com

   

6. Important: To make sure your account doesn’t get completely filled up, please do the following.
7. Click More Settings
   
8. Click the advanced tab
9. In the delivery section, check the “leave a copy of messages on the server” and “Remove from server after 10 days.”
   
10. Click on the Outgoing Server tab.
11. Check the box that says “My outgoing server (SMTP) requires authentication”
12. Also Select the option to “Use same settings as my incoming mail server”
    
13. Important: Some Internet companies require you to use their settings for outgoing mail. If that is the case please use the information they provide for the Outgoing server.
    
14. Click OK
15. Click Next and then Finish. (You can also click test Account Settings if you wish)

If you need Additional help setting up your mail program, please reference this page for Mozilla Thunderbird, and this one for Apple Mail.

Featured Design: AGHomestore.com

While we have been busy with developing our new ProStores Mobile Templates and Managing our clients’ Search Engine Marketing success, it seems some of our Professional ProStores Custom Designs has been getting recognition online. Artistic Gallery Home Store has received accolades for it’s Professional Design that was done by IntuitSolutions! ECommerce Developer blogged this ProStore in August, citing Artistic Gallery Home Store as an online store who’s design is both inspiring and professional. Thanks for noticing, ECommerce Developer.

In addition, ProStores themselves have recognized our site design on Artistic Gallery Home Store as their ProStores Featured Store of the Month back in June. ProStores writes:

Finding a product is a breeze with their prominently visible search capability and easy category navigation. Having detailed product information with impeccable images and customer testimonials is a sure way to win over a customer!

Contact us if you are interested in an Enhanced ProStores Custom Template that will get you recognition!

AGHomeStore.com prostores custom design

Theres more to Search Engine Optimization than Keywords

Sure, choosing the right keyword set to compete for is central to eCommerce Search Engine success, but we assure you it’s but a slice of the whole pie. Targeting the perfect keyword set will ultimately be a losing battle if your E-Business is not built upon valid coding fundamentals, proper domain registration, and congruency across the web.

There are many ways to write a webpage and some ways are more Search-Engine friendly than others. Antiquated practices such as tables and <b> tags for bold don’t do much for validity in the eyes of search engine crawlers (The machines that index the whole internet for search engines). So in Essence, 2 webpages with the same products and keyword sets will rank differently depending on their pages’ foundational coding practices. Contact us, and we’d be happy to consult with you on your site’s fundamentals.

Similarly, having your domain public and with registered to the business owner personally, will do much for crawler’s perception of validity of the site. Also- the more online directory listings on which your site is listed the better. Not only does this provide inbound links, but congruent a phone number, e-mail address, and physical address information will do well for your E-Business’s validity.

Once all these foundational practices are complete, and the site is valid across the web, then it is time to begin competing for the key phrases that are going to get your customers’ attention on the SERPs (Search Engine Result Pages). If this is your first time looking for large scale web-success, we recommend you consult with professionals when settling on the most efficient keyword set. At IntuitSolutions, We have the tools and experience to find which keywords will give your web presence the most visibility and therefore success while taking into account search volume and competition. Often times, the search engine’s keyword tools give advice that prioritize their own benefit before yours when providing suggested keyword sets.

Visit our SEO Products Page if you’re interested in our SEO services for eCommerce and non-eCommerce sites alike; or contact us if you have any questions about our SEO related services.

Sell your ProStores products on Facebook’s ShopTab

Is your ProStores business on Facebook? It’s now easier than ever to feed your products to Facebook’s ShopTab feature- Giving friends and customers the options to view and buy your products right from their Facebook Panel!

To set this up, go into your ProStores back-end and navigate to the Marketing > Traffic Generation tab. Then click the Comparison Shopping link, then the ShopTab link, before activating. From here you can navigate to the ShopTab official page to set up your account (required) as well as check the box if you’d like to use your Product Brief Descriptions on the ShopTab listings (generally recommended).

After these settings have been configured, you may head back to the Comparison Shopping page, check the box next to ShopTab and click the Activate button. Now your business is listing and selling products right on its designated facebook page.

If you are interested in listing your products on even more online channels, Shopping Engine Feed software exists to help manage this, Contact Us and we can set you up with the software that’s right for your business!

Keep on top of Search Engine Results Pages (SERPs) by making regular updates to your e-commerce site’s content! Of course, adding and updating to your product database helps, but also keeping your home page text fresh and ever-changing tells Search Engine Crawlers that your site is active and therefore relevant! To take this a step further, integrating a Blog to your website is an incredible way to climb to the top of the SERPs for key phrases that YOU decide to target. Posting as little as once a month, or as much as you can handle could boost your store’s visibility across the web monumentally.