Category: Troubleshooting

A recent ProStores version upgrade has unfortunately rendered all existing Profile templates obsolete.  Until the template has been replaced with a copy from after the upgrade, your customers will not be able to change their address information, email, or password … Continue reading →

Currently there is a bug with shopping feeds that is affecting most ProStores sites.  We were informed that this issue is affecting all resellers as well as ProStores.com themselves so at present it is a high priority for ProStores themselves … Continue reading →

There are going to be times when you have dozens, hundreds or even thousands of images to add to your ProStores store.   Maybe you’re adding a large number of new products, or your supplier sent you better images for your … Continue reading →

This one comes up all the time.  You go to look up a customer in your store’s administration panel (to find their contact info, update their billing info, issue a credit, etc) but they just don’t seem to exist.  You’ve … Continue reading →

I’m sure many of you have come upon this problem. You go to mark an order as shipped but instead of moving to completed orders, you get an error message saying something about the payment processor details or authorization. The order stays in Ready For Shipping from then on. Here’s how to get yourself back out of this situation. Continue reading →